JIRA Service Desk Automation - Creating Linked Issue

[Jonathan Zschau]

We're seeing odd behavior when using Automation to create a new linked issue in another project if a service desk issue is closed with a resolution we added called Escalated. Everything performs as expected except the new created issue is not linked to the old service desk issue. Is anyone aware of this being bugged or is there something I may be missing?

It seems as if this should be pretty standard stuff:

https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-linked-issues-from-new-requests

Screenshot attached. Resulting issues have no issue links whatsoever. 

[Angélica Luz · Accepted solution]

Hi Jonathan,

I've checked that you opened a ticket with our support related to the same issue.
This issue that you are facing is a bug that is being tracked on the link below:

- https://jira.atlassian.com/browse/JSDCLOUD-6033

If you have any other question, please feel free to post here or reopen the ticket.

Regards,
Angélica