JIRA Service Desk Automation - Creating Linked Issue

[Natalia Lezhai]

hi there,

is creating linked issue possible for jira server service desk yet?

[robert Mugabuhamye]

hello @Natalia Lezhai 
you have the built-in automation that can help you with that:

https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-linked-issues-from-new-requests

Regards

[Natalia Lezhai]

hi @robert Mugabuhamye 

the automation you mentioned is only for cloud. we have server. 

[robert Mugabuhamye]

hello @Natalia Lezhai '
it is not only for Jira cloud, it is built-in in JSD server. 
The screenshoots on the image are from jira server.

Regards

[Natalia Lezhai]

hi @robert Mugabuhamye 

unfortunately you are wrong. this works only for cloud. here is the screenshot form the dropdown possibilities from server. create issue is not among them.

[Natalia Lezhai]

[robert Mugabuhamye]

@Natalia Lezhai my apologies, you are right:
https://jira.atlassian.com/browse/JSDSERVER-4673

I use add-ons such as exocet or automation for Jira on a software/core project, they should work on JSD also. 

[Natalia Lezhai]

I tried Automation for jira, but it does not work with lite, only pro addition.