JIRA - Jira v11.3.7 Version for SAMHSA.gov

[Carlos Mardones]

When we upload an attachment after few weeks the attachment shows an error - 404 

and my team is not allowed to review the attachment again.

Can you please contact me <EMAIL ADDRESS REMOVED>

We have this JIRA running into a Linux server 

Thank you 

[Trudy P Claspill]

Hello @Carlos Mardones 

Welcome to the Atlassian community.

This is a user community, not the path for contacting Atlassian support.

If you want to get assistance from Atlassian support the administrators of your Jira system can open a support case at https://support.atlassian.com/contact/#/

Also, this is a publicly accessible forum. It is unwise to post your email address in this location. I have edited your post to remove your email address from it.

[Carlos Mardones]

https://jira.samhsa.gov

It's very confusing I cant reach Support keep asking for our URL?

There is any more easy way to contact Support? Email or Phone number 

I try to pass this URL and wasting already 3 hours 

Thank you

[Trudy P Claspill]

Hello @Carlos Mardones 

Unfortunately there is generally not a phone number or email available for getting in contact with Atlassian Support unless you have an Enterprise subscription.

If you have a version number like 11.3.7 that indicates you are using a Data Center version rather than a Cloud product. A support case for a Data Center product doesn't usually require entering your URL.

When selecting the app did you make sure to change your selection to Data Center?

When you do that the next prompt is usually for a SEN.