JIRA - Jira v11.3.7 Version for SAMHSA.gov

[Carlos Mardones]

When we upload an attachment after few weeks the attachment shows an error - 404 

and my team is not allowed to review the attachment again.

Can you please contact me <EMAIL ADDRESS REMOVED>

We have this JIRA running into a Linux server 

Thank you 

[Trudy Claspill]

Hello @Carlos Mardones 

Welcome to the Atlassian community.

This is a user community, not the path for contacting Atlassian support.

If you want to get assistance from Atlassian support the administrators of your Jira system can open a support case at https://support.atlassian.com/contact/#/

Also, this is a publicly accessible forum. It is unwise to post your email address in this location. I have edited your post to remove your email address from it.

[Carlos Mardones]

https://jira.samhsa.gov

It's very confusing I cant reach Support keep asking for our URL?

There is any more easy way to contact Support? Email or Phone number 

I try to pass this URL and wasting already 3 hours 

Thank you