JIRA Instance Down

[Kristen Viscardi]

Our JIRA instance decided to go down today. What information would you need besides logs to help us get to the root cause of this problem?

[Nic Brough -Adaptavist- · Accepted solution]

There's all sorts of things Atlassian (and the rest of us) might ask for, but the logs are very much the most important thing - they tell us what the problem is, or, failing that, they tell us where to look next.

Best bet for Atlassian, use the support tools to raise a support request - it will bundle up the logs and a load of other stuff for them to take a look at.