JIRA Connection to Salesforce Stopped Working

[Sara Noorzay]

I revoked access and authorized again but the connection is no longer working.

[Kevin Lew [ServiceRocket]]

Hello @Sara Noorzay,

It seems that the API access token is not valid once the access the revoked. When you reauthorized again, a new API access token is created. 

Can you please try to copy the API access token to the Salesforce package(Jira Cloud for Salesforce)? 

Cheers,

Kevin

[Sloan]

Hi @Sara Noorzay

Can you give us some more informations?

• Are you using an add-on for SalesForce integration? If yes which one?
• Are you on Cloud or Server?
• On Server, what do the logs say?

Cheers
Niklas