JIRA - Added payment method, invoice arrived but getting 'end of trial / add payment' message

[TONY RADFORD]

I've checked Payment details and my card details are there.

I received the Order Confirmation and invoice email.

The invoice says it was paid 6th March.

I would hate to lose this account, it has 84 issues.

My question is: What do I do now?

[Angélica Luz · Accepted solution]

Hi Tony,

Thank you for reaching out to Atlassian Community!
I saw that everything is correct about the payment details for the instance that has the SEN-XXXXX212. It's monthly payments, so every month it will renew automatically.
It shows correctly that the credit card was updated and the payment was processed.

Also, I saw that you had another cloud instance that was deactivated, it has the SEN-XXXXX023, but the instance SEN-XXXXX212 has the payment details and is active.

If you need more detailed information, you can create a ticket on support.atlassian.com and choose "Billing, payments and pricing". I'm telling you that because here we don't share any private information, and on a ticket, we can share more information and screenshots with you.

Regards,
Angélica

[TONY RADFORD]

Many thanks Angelica.  The notifications have stopped now.

Tony