Issues with status "To Do" that are resolved

[Fernando Conejo]

We have a Jira Service Desk project with a filter for "internal issues" that shows two items in "To Do" status but whose actual status is "Resolved"
What could be the reason for the difference in status if it is the same field?

 

[Fatma from VIP_LEAN Solutions]

Hi @Fernando Conejo ,

the Status Resuelta is may be configured with Status Category = To Do ? Or do you have other examples where Status = Resuelta and StatusCategory = Done?

BR, Fatma