Issues to Service Desk

[Simon Bauer]

Hey fellas.

We're currently using JIRA but are starting to set up a Service Desk. The thing is: We have several ongoing tickets and it wouldn't be optimal, if we had to recreate them in service desk.

Now, is it possible to merge existing JIRA Tickets to Service Desk? I know there's the possibility to link issues together, but this doesn't seem optimal.

Is there another chance? Could it be done using this addon?

I'm thankful for every suggestion.

[Timothy]

Normally, you should be able to use that add on to merge two issues together. However, if there is a real reason for it to live as 2 separate issues, then you should rely on the Issue Linking feature.