Issues marked resolved but no resolution date

[Charlie Cooper]

I've found that in my service project some issues have been marked as resolved, but the resolved datetime field has no value. What are the conditions where changing the status of an issue to Resolved will automatically update the resolved datetime field?

[John Funk · Accepted solution]

Hi Charlie - Welcome to the Atlassian Community!

You need to add a Post Function to the workflow used by the project for the transition to Resolved status. There, be sure to set the Resolution field with a value. 

[Charlie Cooper]

Thanks!

[David Backhouse]

Hi John, this seems quite strange for Jira to not record/store the resolution datetime by default. Do know if this a known bug being fixed?

In Software managed projects, project admin can set the category of each state which I assume leads to resolution info being stored when entering that state, but service projects don't seem to have this.

[John Funk]

Hi David,

It does indeed record the datetime by default - that is the Resolved field. But the Resolution itself is a separate field. 

[Karthikeyan G]

@John Funk  
Thanks for your answer to the thread.
Adding a question: Is there a lag between resolved date updation in Jira records?
I exported the data and noticed that generally resolved date column is blank whenever the issue was resolved on the same day.

Thanks in advance
Regards

KG

[John Funk]

Hi KG - Welcome to the Atlassian Community!

Just a note first, it is always better to create a new question so more people can see it and to discuss your unique situation. 

Having said that, the Resolution field is probably not getting set when the issue is marked Done. Is that the case? If so, you need to add a Post Function to the transition to Done in the Workflow to set the Resolution field.