Issues disappear in Board because they got the "done" status

[Patrick Schneider]

Hello everyone,

maybe someone can help me on this:  I have issues/tasks in my project which disappear from the board. I found out that theses tasks have the status "done". But I cannot find out why they got the  status"done" and how I can rollback this status. As another (less pretty) solution I tried to show also the "done" issues in he board but there is no option for doing that...

Maybe the automatic "done"-function is related to the fact that I don't use all predefined fields of the project and let them empty?

Thanks for help

Patrick

[Trudy Claspill · Accepted solution]

Hello @Patrick Schneider 

Welcome to the community.

Are you working with a Team Managed project or a Company Managed project? It will say at the bottom of the navigation pane on the left.

Are you working with a Software, Service, or Business project? That will display in the navigation pane on the left at the top, below the project name.

Is it a Scrum board or a Kanban board?

Are the "done" statuses mapped to a column on the board? If the status is not mapped to a column on the board, then issue in that status will not be displayed.

We need answers to the above questions to ask the next set of questions to offer guidance. Otherwise there are just too many possible explanations to cover.

[Patrick Schneider]

Hello @Trudy Claspill 

thanks for your help.

• it is a team-managed Business project.
• regarding the board it is from my point of view a Kanban-Board. Tehre is no other board option. Is it mentionned anywhere?
• No, the "done" status is only recognized by using the list function and selecting  the filter "done items"... The done status is not shown on the board but board does  even not know the done items, also if I search for them on the board there is no result... Within the item data maintenance, there is also no criteria "closed" to select or change...

[Trudy Claspill]

For a Business project "done" items will be automatically hidden from the Board when they have a Resolution Date that is 2 weeks or more in the past.

The issues still exist. As you found, you can still see them in the List view if you use the Done Items filter. You would also be able to see them if you select the Issues option from the navigation pane.

You can open those issues and look at the History information to see when and by whom the status was changed.

You can roll back the status by simply reseting the Status value to the value of your choice, unless the project administrators have modified the workflow to disallow that.

[Patrick Schneider]

Tanks, that works!

[Chin Yih Soh]

Question, 

For a Business project "done" items will be automatically hidden from the Board when they have a Resolution Date that is 2 weeks or more in the past.

^ I will like to disabled this Automatically hidden feature, where should i edit that? or is that even possible?

[Trudy Claspill]

@Chin Yih Soh 

Welcome to the Atlassian community.

No, it isn't possible to change that part of the functionality of the board that is automatically created with a Work Management project.

[Jones IT]

Hello @Trudy Claspill 

I have a similar problem with my done issues, and appreciate your answer. I have another issue however that I cannot seem to find an answer to. 

I am on a team-managed project and for the project have administrator privileges. I have tried making the project private and adding the users. This works for a day or so and then they are not allowed to fill out any more forms to submit tickets. I have tried making the project limited and adding the users as administrators, but the same thing happens. I do not want to make the project open. How can I add these users.

This is what the user sees when trying to submit a form:

This is what I see when I try and add them manually: 

Please assist.

[Trudy Claspill]

Hello @Jones IT 

Welcome to the Atlassian community.

Your question is an entirely different topic than the original question. Please start a brand new Question for assistance with you query. That will also ensure it is seen by the wider Community audience. The only people who see updates to existing Questions are the original author, anybody that elected to Watch the post, and the people who responded to the post.