Issues after installing jira on Ubuntu

[fareed nema]

Hi!

I have just installed jira on an Ubuntu VM . I have finished the installation successfully and i can access jira from the VM it's self using localhost link or from outside the VM using a different domain that i have , but even though this is a clean new installation i get errors when i open the dashboard .

All the errors are coming from the JavaScript like this :

Uncaught SyntaxError: Unexpected end of input

Uncaught TypeError: Cannot read property 'namespace' of undefined

Uncaught ReferenceError: require is not defined

Uncaught TypeError: AJS.$ is not a function

Uncaught ReferenceError: goog is not defined

and so on ....

Anyone can help ?

[Alexis Robert]

Hi @fareed nema , 

there could be a few things that cause this issue, perhaps you can give us more details on how you installed Jira: is it with the installer, or the archive file ? 

Can you go to the Health Check menu and see if any errors are reported here ? You can follow this documentation to find it.

Let me know if you have any questions, 

--Alexis

[fareed nema]

Hi!

i used the instructions here :

https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-on-linux-938846841.html

and i'm using postgresql 

[fareed nema]

@Alexis Robert 

[Alexis Robert]

Do you know if you used the installer or the archive file ? This will help understand what is wrong with your instance.

[fareed nema]

how do you tell if you used the archive or the installer ? 

the .bin file is not an installer ?

[Alexis Robert]

Hi @fareed nema , 

well the bin file is the installer, so that's it :)

You should now try to navigate to the Health Check menu and see what is reported here. The URL should be http://MyJiraDomain/plugins/servlet/troubleshooting/view/