When a new ticket comes in I have automation in place to auto assign to a round robin. When it attempts to assign to one user I get the following message in the audit log for the automation.
"Assign Issue:
Issue already assigned to user"
The issue is that it is not assigned to that user, firstly because when the automation finishes the assignee is "Unassaigned". Second, my automation has a stop gap before assigning the user that checks to make sure the assignee is "Empty".
This works for every other user in the round robin except the problem child.
Additionally, the user that is having errors in this round robin was in a prior round robin automation that worked flawlessly (and is paused so not acting.)
Also I tried removing and re-adding him to the round robin with no positive results.
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