Issue with Jira slack integration

[Adeline Ndacyayisenga]

Hello, I recently worked on the jira slack integration, for our team to receive updates when bugs/defect tickets are created on our board. However, I noticed an issue, now when someone types a jira ticket number in our channel, the Jira app sends a notification preview of that whole ticket. We don't want this. 

How can I turn this off? I played around and couldn't find a way to turn it off. 

[Himanshu Tiwary]

Hi @Adeline Ndacyayisenga 

In Addition to what @Andy Rusnak 

This is actually coming from Slack’s link unfurling feature, not your Jira notification rule.

So, if someone is typing an issue key like ABC-123, the Jira app will auto-expand this as a preview of the issue.

There is no way to properly toggle this off inside Jira. The solution is to fix this on the Slack end:Go to the channel where you want to stop link previews -> Settings -> disable link previews/unfurling. Alternatively, you can get your Slack admin to do this at the workspace level

[Adeline Ndacyayisenga]

Thank you for this info! let's try fixing from slack end

[Andy Rusnak]

Hi @Adeline Ndacyayisenga , 

Thanks for using Atlassian Community!  If you want to disable the Jira Previews, within the Slack channel I believe you should be able to enter

/jira unfurl

The unfurl command is the functionality that shows the preview as per this documentation. It is on be default, but I believe that running it again should disable it in that channel or provide you with the option to disable it in that channel.  

Would you be able to give that a try?   

Best,

Andy

[Adeline Ndacyayisenga]

Thank you so much; I will go ahead and try that!