Issue with Jira API

Hiep Vu March 6, 2025

While using my account and API token to retrieve information about IssueBean and Worklog. I encountered an unexpected issue. Could you please advise on how to resolve this one?


Unexpected character encountered while parsing value: <. Path '', line 0, position 0.  ------- <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<TITLE>ERROR: The request could not be satisfied</TITLE>
</HEAD><BODY>
<H1>403 ERROR</H1>
<H2>The request could not be satisfied.</H2>
<HR noshade size="1px">
Bad request.
We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
<BR clear="all">
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
<BR clear="all">
<HR noshade size="1px">
<PRE>
Generated by cloudfront (CloudFront)
Request ID: tDchum6SfhC5R24FcM0-XSCsP5QKHTlb1RBF2UC_8TGF-txDx2LvbA==
</PRE>
<ADDRESS>
</ADDRESS>
</BODY></HTML>

1 answer

0 votes
Tuncay Senturk
Community Leader
Community Leader
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March 6, 2025

Hi @Hiep Vu 

Your request is being blocked by AWS CloudFront, possibly due to an incorrect API Endpoint. Which endpoint are you using? Ensure that it is something like  https://yourdomain.atlassian.net/rest/api/3/issue/{issueKey}

As far as I know, this may also be because of the headers (Accept: application/json, and the Authorization), ensure that you are using correct headers.

Hiep Vu March 6, 2025

Hi @Tuncay Senturk 
Thank you for your quickly reply my question.

The request functions correctly when executed step-by-step in debug mode, but fails with an error during normal execution.

Thank you again

Hiep Vu March 6, 2025

{StatusCode: 403, ReasonPhrase: 'Forbidden', Version: 1.1, Content: System.Net.Http.HttpConnectionResponseContent, Headers:
{
Server: CloudFront
Date: Thu, 06 Mar 2025 10:55:09 GMT
Connection: close
X-Cache: Error from cloudfront
Via: 1.1 77db7c9c4eebf2d651ddc84a3f692da4.cloudfront.net (CloudFront)
X-Amz-Cf-Pop: SGN50-P2
X-Amz-Cf-Id: jeGMHprSdImkVz9LlfExpx3dcrIZ80VDrvZf-Pwe-1A11rKYZjK1qg==
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000; preload
Content-Type: text/html
Content-Length: 915
}, Trailing Headers:
{
}}

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