Issue watchers not receiving email notifications

[Ciara]

Even when settings are checked to receive notifications, tasks marked as DONE, for example, no notification is being received. 

Please revert. 

[Hernan Halabi - Elite IT Consulting Group]

Hello @Ciara could you please share what settings did you check? The most common case is that even though users are listed to be notified when a ticket is closed they don't get the notifications because the workflow doesn't have the event in place, therefore the notification never happens

[Ciara]

This is already flagged as a question, but the approved answer is not working.