Issue unresolved but transitioned has form with resolution field

[Daniel Garcia]

I have an issue with a status Rejected but no resolution

My workflow has only 1 transition to that status and it has a form with the resolution field.

My understanding is that resolution is mandatory when present on a form

I've seen this issue many times and am trying to understand how it happens. I've tried to reproduce it but haven't any luck as yet.

[Daniel Garcia · Accepted solution]

I've been able to reproduce it and it's caused by scriptrunner behaviours. 

When you open a form with the resolution field, it contains the following option

<option value="-1" selected="selected">Please select...</option>

if you restrict the list of options using behaviours setFieldOptions, as described in https://docs.adaptavist.com/sr4js/latest/features/behaviours/behaviours-examples/restricting-priority-and-resolution that option is removed and no option is selected ($("#resolution").val() is null).

It looks like the mandatory value check is looking for a value of -1, so it allows it in this case.

[Daniel Garcia]

I've just tested this with scriptrunner 6.39.0 and it looks like the problem has been fixed

[Yanty Ghani [ServiceRocket]]

Hi Daniel,

One way that could happen if there's an automation that transition the ticket to "Rejected". Can you please look at the ticket's history to see how it's transition to "Rejected"?