Issue to get all tickets

[Beauvois Sebastien]

Hi,

In JIRA Automation, I try to send an email with a list of issues returned by the trigger JQL.

I'm using  {{issues}} but it send me one email at a time. I want to have all in one email.

How can I have this?

Tks

[Bill Sheboy · Accepted solution]

Hi @Beauvois Sebastien -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help.  Please post the following:

• an image of your complete automation rule in a single image for continuity,
• images of any relevant actions / conditions / branches,
• an image of the audit log details showing the rule execution, and
• explain what is not working as expected and why you believe that to be the case.

Until we see those...

The plural smart value {{issues}} only works with Jira Server and Data Center versions of automation using the bulk-handling feature: https://confluence.atlassian.com/automation103/run-a-rule-against-issues-in-bulk-1488594794.html

If you are using the Scheduled trigger (or a branch) did you enable the option to make that smart value work?

When you already have branching in the rule and want to send a single email with issues, the Lookup Issues action may be used for newer versions of Data Center automation.  Please note that is limited to only a small number of fields.  When more are needed, the REST API must be used (with the Send Web Request action) as a workaround.

Kind regards,
Bill

[Beauvois Sebastien]

It si a very simple rule

A Scheduled trigger with JQL

Send email

---

[Bill Sheboy]

Did you enable the option "Process all issues produced by this trigger in bulk"?

When you do that, the plural {{issues}} smart value will work.  Please see the documentation link I provided.

Also, the {{lookupIssues}} smart value only works after first using the Lookup Issues action.  That does not appear to be needed for your rule.

[Sergei Troshin · Accepted solution]

Hi @Beauvois Sebastien and Welcome to Atlassian Community!

Try out using Lookup issues action:

Then create Send email action and use {{lookupIssues.key}} smart value:

As a result you will get such email:


The key feature here is to use {{lookupIssues.key}} smart values, which allow you to send multiple issues in a batch.

[Beauvois Sebastien]

Hi, no it doesn´t work.

I thought "{{lookupIssues.key}} " would be only for CLOUD not JIRA DATA CENTER.

I received several email and all are empty

[Sergei Troshin]

Hi @Beauvois Sebastien hope you're doing well!

Yeah, sorry, i provided solutions for Cloud version. In your DC case have you tried this checkbox?

[Beauvois Sebastien]

Hi, the issue was with this checkbox. I didn't found it at first. 

It's quite hidden to be honest.

Thank you!

REgards

Seb

[Sergei Troshin]

Hi @Beauvois Sebastien

Great, thank you!