Issue navigator, top navigation bar missing

[Andrea T]

After upgrading to Jira 7.12.2 the top navigation bar is missing.

The nav bar is missing only on non system filter queries.

I can create new filters, but not edit existing ones.

I already tried to solve the problem like mentioned in https://community.atlassian.com/t5/Jira-questions/Top-navigation-Bar-in-Jira-sometimes-empty/qaq-p/609997

• Screensnipe Addon is not installed
• sql entries are ok
• tried already with another user and with another browser (firefox and edge)

Jira is running on Ubuntu 18.04, PostgreSQL 10.x

[Andy Heinzer · Accepted solution]

There exists a major bug in that specific version of Jira (7.12.2).  For this reason that particular version of Jira has been pulled from our download site.  Please see the details on this bug in https://jira.atlassian.com/browse/JRASERVER-67974

While I have not seen any reports like yours, it is possible that the problem you describe could have the same source issue as that bug ticket since there is a known problem with the configuration Jira is using of its bundled Tomcat web server.   So I would recommend trying to work-around in that bug ticket of:

Workaround

1. Open configuration file server.xml (should be in conf directory)
2. Find all connectors your application is using
3. Add ** relaxedPathChars="[]|" relaxedQueryChars="[]|{}^\`"<>" to properties for example: 

   <Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/>

4. Restart Jira
   See KB for full details: changing server.xml to handle requests with special characters

But also, Jira 7.12.x does not yet support Postgresql 10.  Please see the supported platforms page for a supported database type.   I would not recommend trying to use Jira with this newer database version yet.  It might not be directly related to the problem you are seeing, but Atlassian does not support this database yet, so we don't really know if this is expected to work there yet or not.   It would be better to select a database version such as Postgres 9.6 that is listed as supported for Jira 7.12.x versions.

[Andrea T]

Thank you very much - this solved my problem.

By the way, this entry blocked the tomcat to start:

relaxedPathChars="[]|" relaxedQueryChars="[]|{}^\`"<>"

 The entry from the example works lik a charm :).

And yes, I should check the compatibility before upgrading to Postgresql 10 - but I think, I will stay on it, because I don't have any other problems till now...