Issue is showing in my Board filter (Settings > General > Saved Filter), but not on the Board?

[monique biady]

I'm creating a new board. My board is pulling majority of Issues from Software Project A, and only one from Software Project B.

• I've adjusted the filter query, to pull all items with team label X from both Software Projects (A and B). 
• The status of the ticket is a column in my board (in progress)
• It's a task (same as other tasks on my board) 

When I go to the Board view, I can't see the issue from Software Project B. However, when I go back to settings, it's clearly pulling from both Software projects (and, I can see the issue alongside the rest, on the left side of the page (under 'order by rank').

Any help is much appreciated. 

[John Funk]

Hi @Tomas Botek  - What type of board have you created? Scrum? Kanban? 

What types of projects are in the filter? Classic Software? Next-gen?

[Tomas Botek]

Sorry for not including it in the first question.

Most of the projects are Next-gen scrums (we wanted to give it a try so we made most of the new projects by this template), some of them are Next-gen kanban and some of them are classical kanban and classical scrum.

the JQL filter looks like this:

(project in (CIT, HRS, HEI, HA, CT2019, CG, C2) AND Sprint in openSprints() OR project in (TIN, HI, MU, TTTG, DFTL, CO)) AND (status in ("To Do", Sprint, "Tenhle tyden", "Do Today", Today, "In Progress", "For Review") OR status in (Done) AND updated >= -7d) ORDER BY status DESC, updated DESC

The point is to combine Scrum projects and Kanban projects so ppl can see their work across projects.

I have tried to use Scrum board from the Saved JQL filter and I saw the tickets from Scrum projects, but not from Kanban projects :( I thought Kanban board from custom JQL query will just visualize all tickets from results of the query, but looks like there is some additional logic :( (the board is in my user folder, not part of any project).

[John Funk]

I suspected that it was the case that a Scrum board was involved. I am not sure what goes on behind the scenes, but something prevents non-Sprint issues from showing up on Scrum boards. 

[Tomas Botek]

I have a similar/same problem. I have JQL filter which aggregates tasks across several projects. I can see demanded tasks as a result of the query, so the filter works well. But they are not visible in my custom kanban board, which uses this saved filter. All statuses are mapped to the board statuses.

Any idea what can be wrong?  Have you found a solution for your problem @monique biady  ?

Thx  

[John Funk]

Hi Monique,

Is the In Progress status mapped to the board? 

[monique biady]

@John Funk yes, I can see other items that are in progress 

[John Funk]

What type of board and project are involved?

[monique biady]

@John Funk Software Project and Kanban Board. Let me know if I can provide more information. Thanks so much. 

[John Funk]

Are you able to just run the filter and see all of the tickets you want to see? 

If so, then are there additional Sub-filters on your board? 

Can you share a screenshot of your board settings with columns showing statuses?

[John Funk]

Hi @monique biady  - Any update here?