Issue inactivity follow-up automation doesn't work

[Erdem Keles]

Hi,

I have followed every step of this article (https://confluence.atlassian.com/jirakb/automation-issue-inactivity-follow-ups-and-closure-1130375679.html) to create inactivity follow-ups for a specific type of issue.

The article is not perfectly written because some information is missing (eg. how to edit the "then" field for each step). I have added this information by myself.

Unfortunately the automation is not working and I don't really know why. 

Can anyone help me out here please?

Thanks and regards

[Trudy Claspill]

Hello @Erdem Keles 

Please show us the details of the rule you have created and the Audit Log for the rule execution, and tell us what you mean exactly when you say it is not working. Is the rule triggered? How do the results differ from your expectations?

[Erdem Keles]

Hi Trudy,

Thanks a lot for your reply. I want the automation to do the following: 

I have now solved almost all problems by myself. Only the following problem is still bothering me:

1. Instead of tagging the AUTHOR of the issue a random USER called @BENUTZER gets tagged

I am using the following code: "Hallo [~accountid:{{issue.reporter.displayName}}], dies ist ein Reminder zur weiteren Bearbeitung. Danke"

Thanks for your support.

Best,

Erdem

[Trudy Claspill]

It is not possible for us to offer advice on how to change your rule without seeing the rule. Please show us the details of your rule and the Audit Log details for the rule execution.

[Erdem Keles]

Hi Trudy,

I tried uploading the images one by one here, but I always receive an error message.

As mentioned I have solved almost all the problems only the Jira smart value is not working now (https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/).

As mentioned I want to write a comment and tag the author of an issue , but using  [~accountid:{{issue.reporter.displayName}}] as a smart value only gives me the result @BENUTZER instead of, eg. @Erdem Keles. 

So to solve my problem I would need to know what Jira smart value to use to tag the author of an issue.

Thanks and regards,

Erdem

[Trudy Claspill]

To mention a user you need to use the account ID attribute, not the display name.

[~accountid:{{issue.reporter.accountId}}]

[Erdem Keles]

Hi Trudy,

It is working! Thanks so much for your help.

Best,
Erdem

[Trudy Claspill]

I'm glad I could help you 

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