Issue in Tag in Comments Section

[Vignesh Babu Nagarajan]

Hi,

Customers are facing "Tagging" issue in some projects. I checked & did many community answers. But nothings helps me out from this issue. 

They can't able to Tag particular person in Ticket Comments section. if they use "@" symbol, no names population. But i can able to Tag any person in particular person. I am having Administrator role. Please help me out of this issue ASAP & also provide step by step what i need to do. 

Thanks.

[John Funk]

Hi @Vignesh Babu Nagarajan  - Have you checked the Permission Scheme for the project to see who the Assignable user permissions are granted to?

[Vignesh Babu Nagarajan]

Where should i check it? I am in under "Project Setting"

[Vignesh Babu Nagarajan]

 Screenshot for your reference.

[John Funk]

Click on Summary and see if you can see Permissions there. If not, go to People and add yourself as a project Administrator. 

[Vignesh Babu Nagarajan]

Already i have Project Admin Profile. Can you please tell me the next step to sort out this issue. I need the "Tag" feature ASAP. Please help me out this

[John Funk]

Did you click on Summary? After you do that, you should see a section for Permissions. 

[Vignesh Babu Nagarajan]

Hi John,

Yeah, i went permission section. under that, what i have to do? Some people can "Tag" in a ticket. But some of them won't do it. Can you pls explain step by step procedure. It will be easy for me to do it. 

[John Funk]

Look at the Assignable User permissions to see if those users are included in whomever can be assigned issues.

[Vignesh Babu Nagarajan]

Hi John, 

Thanks for the information. but this issue is not only facing assignee/reporter person. If no one (Support team) in our project can't able to "Tag" anyone in particular person.

[Vignesh Babu Nagarajan]

Hi John,

I can able to See "Permissions" Section. After i clicked "Permission" Section, New window populates. After that i can't able to click anywhere.  Attached Screenshot for reference. Please advise what was the next step...

[John Funk]

Sounds like you need to go ahead and open a Support Ticket with Atlassian. 

[Vignesh Babu Nagarajan]

ok Thanks for this

[John Funk]

And if you don't mind, can you come back here and update this post with the solution? Thanks!