Issue during upgrade of Jira 8.0 to 8.3 on linux server

[Lazar Ivanov]

Good day,

We are trying to upgrade Jira Software from 8.0 to 8.3. When I try to run the the upgrade file it begins extraction and almost immediately goes into this error:

java.lang.RuntimeException: java.lang.reflect.InvocationTargetException
at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:703)
at com.install4j.runtime.installer.frontend.headless.AbstractHeadlessScreenExecutor.init(AbstractHeadlessScreenExecutor.java:73)
at com.install4j.runtime.installer.frontend.headless.ConsoleScreenExecutor.<init>(ConsoleScreenExecutor.java:24)
at com.install4j.runtime.installer.frontend.headless.InstallerConsoleScreenExecutor.<init>(InstallerConsoleScreenExecutor.java:6)
at com.install4j.runtime.installer.Installer.getScreenExecutor(Installer.java:87)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:56)
at com.install4j.runtime.installer.Installer.main(Installer.java:45)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
at com.install4j.runtime.launcher.UnixLauncher.main(UnixLauncher.java:62)
Caused by: java.lang.reflect.InvocationTargetException
at java.awt.EventQueue.invokeAndWait(EventQueue.java:1349)
at java.awt.EventQueue.invokeAndWait(EventQueue.java:1324)
at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:699)
... 12 more

I can't find anyone reporting that any other versions have to be reached before hand or that any such issues are seen when upgrading to 8.3

If you have any insight on how we can resolve this, we would be very happy.

Kind regards,
Lazar

[Tinker Fadoua]

@Lazar Ivanov 

When you check the logs what error(s) are you seeing?

BEst,

Fadoua

[Lazar Ivanov]

@Tinker Fadoua I'm not quite sure which log you might be referring to here. The error message from above is what I see in the logs.

KR,

Lazar

[Tinker Fadoua]

@Lazar Ivanov Copy the line that starts right by the word Error.