Issue does not exist or you do not have permission to see it

[Peter Harding]

I am requesting - https://api.atlassian.net/rest/api/3/issue/CNP-6274 (GET) - in Postman with:

I am logged into Jira using SSO - the above email - and I have created an API token in my account - I still get a 404 NOT FOUND - and I can see it in the web interface:

What am I missing?

[Trudy Claspill]

Hello @Peter Harding 

Welcome to the Atlassian community.

Is the base URL you are using in Postman a match for the base URL of your Jira cloud instance? In postman you have https://api.atlassian.net . Is that the same base URL you see when you are looking at the issue through the Jira UI?

[Peter Harding]

I have also tried

* jira.atlassian.net; and

* latitudefs.atlassian.net (which is the baseUrl used in our browser based Jira)

With jira.atlassian.net I get:

{

"errorMessage": "Site temporarily unavailable",

"errorCode": "OTHER"

}

With latitudefs.atlassian.com I get:

{

"errorMessages": [

"Issue does not exist or you do not have permission to see it."

],

"errors": {}

}

[Peter Harding]

Found this - https://docs.atlassian.com/software/jira/docs/api/REST/1000.1041.0/ - but it does not seem to cover the use of tokens.

[Peter Harding]

I haven't sorted out the Postman issue but did get it working with Python.

This worked:

#!/usr/bin/env python
#
#
# -----------------------------------------------------------------------------
"""
 See  https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issue-search/#api-rest-api-2-search-get
"""
# -----------------------------------------------------------------------------
 
import os
import json
import requests

from dotenv import load_dotenv
from requests.auth import HTTPBasicAuth

load_dotenv()

ORG   = os.getenv("ORG_PREFIX", None)
TOKEN = os.getenv("JIRA_API_TOKEN", None)
EMAIL = os.getenv("EMAIL", None)

if ORG == None:
   raise("No organisation provided")

if TOKEN == None:
   raise("No token provided")

if EMAIL == None:
   raise("No email address provided")

ISSUE = "CNP-6001"

URL = f"https://{ORG}.atlassian.net/rest/api/2/search"

auth = HTTPBasicAuth(EMAIL, TOKEN)

HEADERS = {
  "Accept": "application/json"
}

query = {
  "jql": f"issue = {ISSUE}"
}

response = requests.request(
   "GET",
   URL,
   headers=HEADERS,
   params=query,
   auth=auth
)

print(json.dumps(json.loads(response.text),
                 sort_keys=True,
                 indent=4,
                 separators=(",", ": ")))

.env file contains the sensitive info

ORG_PREFIX=some-org
JIRA_API_TOKEN=xxxx
EMAIL=someone@example.com