Issue disappeared from jira software without deleting

[Nissim Borukhman]

Yesterday I found one of the issues not being seen in search results and unreachable even by direct link, that I found in my mail.

I'm the only administrator in our cloud based Jira software. In the permission scheme  linked to the issue I am the only one who has the "delete issue" permission.

At first I was suspected to delete it by accident, but then I asked all the employees who received notifications of this issue change to send me all notifications that they have, and there was no notification of deletion among them.

At the moment, it is not entirely clear to me what happened to the issue and how to see it in Jira again.

[Mohamed Benziane · Accepted solution]

Hi @Nissim Borukhman 

You have to check the permission scheme (who can see the ticket).

Check the issue security level too.

Hooe this helps.

[Nissim Borukhman]

Thank you for your answer, Mohamed.

The problem was precisely in the misconfigured security scheme.

[Nic Brough -Adaptavist-]

Jira has no way to delete issues other than a human clicking "delete".  That can be via the issue view, bulk edit or the REST API, but it needs a person to initiate the process.

I would look in the administration "audit log" to see who did it, but I'd also recommend that 1) you set up the notification scheme such that it tells everyone about the delete issue action and 2) set up permission schemes so that they do not allow anyone to delete issues

[Nissim Borukhman]

There is no audit log for  "deleting" in cloud version ((

As I mentioned above the problem for now is resolved, it was caused by a misconfigured security scheme.