Issue creation throws NullPointerException error

[Priyanka Bhalla]

Facing multiple error:

1. Issue creation throws NullPointerException error

2. Clicking on a issue type on project setting tab gives error :   "An error occurred while loading the page"

ava.lang.NullPointerException

java.lang.NullPointerException
	at com.atlassian.jira.issue.fields.config.manager.IssueTypeSchemeManagerImpl.getIssueTypesForConfigScheme(IssueTypeSchemeManagerImpl.java:345) [classes/:?]
	at com.atlassian.jira.issue.fields.config.manager.IssueTypeSchemeManagerImpl.getSubTaskIssueTypesForProject(IssueTypeSchemeManagerImpl.java:339) [classes/:?]
	at jdk.internal.reflect.GeneratedMethodAccessor1783.invoke(Unknown Source) [?:?]
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:?]
	at java.base/java.lang.reflect.Method.invoke(Method.java:566) [?:?]

[Tuncay Senturk _Snapbytes_ · Accepted solution]

Hello @Priyanka Bhalla 

Did you delete any issue type or any object directly from database?

If not, have you tried reindexing Jira? There is definitely something wrong with the indices or database rows.

[Priyanka Bhalla]

thank you, @Tuncay Senturk _Snapbytes_  , But re-indexing did not help could you please suggest some other option

[Tuncay Senturk _Snapbytes_]

Could you run the Integrity checker?

[Priyanka Bhalla]

We executed integrity checker and some errors which were fixed.

but some UNFIXABLE errors due to workflow exists:

Check workflow current step entries
UNFIXABLE ERROR: The issue with key CTSTMA_BLM-2 has a status of TO DO which is not a valid status for the issues workflow. (JRA-8326)

UNFIXABLE ERROR: The issue with key CTSTMA_BLM-1 has a status of TO DO which is not a valid status for the issues workflow. (JRA-8326)

UNFIXABLE ERROR: The issue with key ACOSSGA_BLM-230 has a status of NEW which is not a valid status for the issues workflow. (JRA-8326)

UNFIXABLE ERROR: The issue with key ACOSSGA_BLM-231 has a status of NEW which is not a valid status for the issues workflow. (JRA-8326)

UNFIXABLE ERROR: The issue with key ACOSSGA_BLM-232 has a status of NEW which is not a valid status for the issues workflow. (JRA-8326)

UNFIXABLE ERROR: The issue with key ACOSSGA_BLM-233 has a status of NEW which is not a valid status for the issues workflow. (JRA-8326)

UNFIXABLE ERROR: The issue with key ACOSSGA_BLM-234 has a status of NEW which is not a valid status for the issues workflow. (JRA-8

[Tuncay Senturk _Snapbytes_]

We are very close to the solution.

It seems that the workflow was changed and these issues stayed in invalid status.

I'd suggest changing your workflow so it would support those statuses (TO DO, NEW,.. if there are more), then bulk transition all to a status which you want them to be.