I'm trying to setup an automation rule that sends an email with the information submitted in the summary, name and email fields. I was able to get summary to work {{issue.summary}} but I can't get name or email to populate in the email. What is the syntax for those 2 fields so I can get the information in the email (they are the 2 mandatory fields in the issue collector)?
I was able to use this as this:
{{issue.description.substringAfter("[mailto:").substringBefore("]")}}
Hi @Dennis_H
It depends - is the Collector...
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If (1), you can get the user from the Reporter field - i.e {{issue.reporter}}
You can also stipulate the user's name and email address from here - eg.
You can see more on how issue-based smart values work on on this help page, and user-based smart values on this page
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If however it's (2), I would...
If you've already done this - you can use similar smart values to the above - for example, if these fields were called "Collector Name" and "Collector Email", the values might be...
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Let us know if you need any further help with this!
Ste
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