Issue collector CORS issue

[Pablo Fernandez]

Hi. I've added the IC code to my webapp, and it's loading the javascript correctly - the widget appears. But when clicking on the widget button "report issue", the call to get the form data is blocked by the browser because of CORS when the JS tries to call the following URL:

https://MYDOMAIN.atlassian.net/rest/collectors/1.0/template/form/MYFORMID?os_authType=none

The result is that the spin to load the forms stays there indefinitely (it does not handle the error).

I've tried to read this community and other sources, but I do not understand how to resolve this, and how other people use the IC.

Thanks,

[Mercy]

Jira Cloud issue collectors only work when embedded on pages served from the same origin as your Atlassian site or from pages that allow Atlassian’s collector script to load without violating browser CORS policies. The browser blocks the form request because Jira Cloud does not send the CORS headers required to permit cross-domain calls. This is expected behavior and is documented in Atlassian’s Issue Collector limitations.