Issue assignee gets lost on new issues

[Sven Kilchenmann]

After migrating to a cloud instance, we have the following problem.
Whenever someone creates a new issue, an assignee can be selected. After successfully saving and reopening the issue, the assignee is always "unassigned".
We are not able to identify where to track down the incorrect configuration.
We have checked the "assignable users" setting - all of our team, can be found there. The configuration seems to be correct, since after creation, any team member can be selected as a recipient.

In the attached screenshot I would expect that assignee is still "Nicole Zahnd" after creation.

[Dave Mathijs]

Hi @Sven Kilchenmann welcome to the Atlassian Community!

Do you mean the the issue can not or no longer be found after it has been created without an Assignee? Do you remember the issue key? Are you able to find the issue when you type in the issue key in the Search bar?

Further questions:

• Are you on a company-managed or a team-managed project?
• Are you using a kanban board or a scrum board?

[Sven Kilchenmann]

Hi @Dave Mathijs 

i just edited my previous post - maybe it was a little unclear.
It is a company-managed project and we are using agile boards for this project 

[Dave Mathijs]

Does the reporter (the person who creates the issue) have the Assign Issues permission?

[Sven Kilchenmann]

yes - as i can assign the issue directly after its creation.

Right now it seems I found it. Within the workflow it was configured to remove the assignee.
Thanks for your support!

[Dave Mathijs]

That would have been my next troubleshooting step. 😉