Issue Statistics gadget cannot be grouped by custom user picker field

[CHEUNG Crystal]

Here is how you can reproduce my issue:

1. Create a custom field of user picker for Task Issue Type for designated project, namely "developer(s)". For all existing Tasks, select one user under the "developer(s)" field

2. Create a dashboard, add gadget "Issue Statistics"

3. Settings: Project = designated project; Statistics Type = "developer(s)"; Sort by = "Total", the rest stays as default

4. Save the settings

Instead of showing the count of Task issues grouped by "developer(s)". only "none" and "irrelevant" bars are displayed

If I replace Statistic Types as "Assignee", the gadget will display Task Issues grouped by "Assignee" without problem. Is the custom user picker field "developer(s)" the problem here?

[CHEUNG Crystal]

@John Funk Thanks for your follow up.

1. I created another user picker field called '(for testing) developer' that is restricted to 1 entry:

2. To narrow down the problem I have saved a filter called developer test which looks like this:

the filtered result only contains 1 tasks which has '(for testing) developer' = me

3. Then I setup the Issue Statistics with the below selections:

4. And still the gadget failed to show the task which appeared under the saved filter in point 2:

Please kindly advise! Much appreciated!

[John Funk]

Hmm, that looks like it might be related to your filter then where you are checking if the user is a member of a group. 

Try creating another filter where the (for testing) developer is not empty. Then try your gadget against that filter. 

[CHEUNG Crystal]

Hi John, I have updated the condition to "is not EMPTY". In the saved filter it showed what I expected to see, but on the gadget, it did not display my name but "NONE". Could this be a bug?

[John Funk]

Seems like a bug to me - like I said, it works fine with my examples. I would go ahead and open a support ticket with Atlassian:

https://support.atlassian.com/contact/#/

Please post back here once you have a solution so we can close it out.  :-)

[CHEUNG Crystal]

Noted and thanks John! If the ticket is resolved will I be notified? 

[John Funk]

Once you put in the ticket, Atlassian support will be in touch with you to get it resolved.  :-)

[natalie]

@CHEUNG Crystal I am having this same issue - were you ever able to get this resolved?

[CHEUNG Crystal]

@natalie No, JIRA is prioritizing this fix but it is unlikely to happen soon

[CHEUNG Crystal]

@John Funk My user picker field is multi-pick allowed, should I tick the "Restrict to a single person" checkbox?

[John Funk]

Yes, it's the multiple user pick list that is the problem then. You are probably better off creating a new custom field and replacing the current multi-pick and trying to limit it to only one value. 

[John Funk]

Hi @CHEUNG Crystal  - Welcome to the Atlassian Community!

I just tried it with one of my existing filters and custom single user picker field and it worked fine. 

Is you user picker field a single pick or multi pick?