Issue Panel Display Condition Not Working with customerRequest.requestType.id in Jira Expressions

[phat_tran]

Hi everyone,

I'm currently migrating my Jira Cloud app from Connect (using

ira:webPanels, in the atl.jira.view.issue.right.context location) to Forge (using the jira:issuePanel module)

In the Connect version, the issue panel displayed correctly using a Jira Expression in the conditions to check the customer request type, like:

YAML

conditions:
  - condition: jira_expression
    params:
      expression: project.properties?.['propertyKey']?.childKey?.includes(`${customerRequest.requestType.id}`)

This worked great in JSM projects to show the panel only for specific request types.

After migrating to Forge, the exact same expression (project.properties?.['propertyKey']?.childKey?.includes(`${customerRequest.requestType.id}`) doesn't seem to work — the panel is always hidden.

I've also tried safe navigation variations like:

• project.properties?.['propertyKey']?.childKey?.includes(`${customerRequest.requestType.id}`)
• project.properties?.['propertyKey']?.childKey?.includes(`${issue?.customerRequest.requestType.id}`)

But no luck so far.

Additional confirmation: When I hard-code the expression with a known valid request type ID (one that I retrieved directly via the Jira REST API), the display condition works perfectly and the panel shows as expected. This confirms that the property in my project do have valid customerRequest.requestType.id values populated.

• project.properties?.['propertyKey']?.childKey?.includes(`HARD_CODE_VALUE`)

According to the Jira expressions type reference and Issue view conditions, the customerRequest context variable has a requestType property with an id, so it should be available.

Has anyone run into this during a Connect-to-Forge migration? Is customerRequest fully supported in Forge display conditions for issue panels in JSM issues? Any known differences, limitations, or workarounds (e.g., fetching via API instead)?

Documentation pointers or working examples would be hugely helpful!

Thanks a lot! 🚀

[Thanh Le]

come on