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Issue Description Editor Stuck in Text Mode

Adrian Moreno
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August 18, 2021

I migrated a Server hosted Jira project to the Cloud recently. The Server version of Jira had a toggle under the Description field to flip between HTML and Text. I used Text very often as it gave me better control of the formatting on that version. 

jira_description_field_toggle.png

After migrating, I see the Description field no longer has the toggle. That's fine, the HTML editor is much better now. My problem is that when I use the Create button at the top to create a new ticket, the editor appears with the HTML controls, but the field is still in Text mode. 

 jira_description_field_text.png

Once I create the ticket, I can click into the field and get the "real" HTML editor. 

jira_description_field_html.png

I feel like this is a field setting, but all the screens show the Description field is using the Wiki editor. More likely, it's a personal setting that carried over, but I can't find a way to change it. Any ideas would be appreciated. 

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