Issue Comment in Notification Scheme not working

[Sanjivani Wayal]

We have Issue Commented (System) under Notification Scheme which is assigned to Current Assigne , Reporter and All Watcher is not working its not sending notification email when there is comment added on Issue. 

[Sanjivani Wayal]

Hi ,

 I am an Admin getting all the notifications , But even if any other person is assignee/ reporter/ watcher not getting notifications when there is comment added I checked the Notification helper it has "<username>  receives notifications for the 'Issue Commented' event". for a person who is  assignee/ reporter/ watcher

I have removed Issue Updated Event  in Notification Scheme.

 But no changes in Issue Commented Event it has 

Current Assignee 
Reporter 
All Watchers 
Basically only Admin is getting notification on Issue Comment

[Ismael Jimoh]

Hi @Sanjivani Wayal 

Is the problem in all projects or a specific project? Do you per chance have a send on behalf configured (look at your notification scheme and make sure that the email address shown there matches your default outgoing mail handler)?did this ever work?

Os the problem affecting all users or a specific user (e.g. current assignee made a comment but he doesn’t receive a notification about his own comment)? 

Let’s start with these to narrow down the problem at hand

[Sanjivani Wayal]

Iam Assignee of the issue still iam also not getting any email notification for the same when i commented on the issue.

I see it had worked previously for some issues but i was Reporter for that not sure i was getting those mails since i was a Reporter or JIRA Admin

[Ismael Jimoh]

If you are the assignee and you are also the one adding the comment, then I’ll check if you have disabled notifications for your own changes.

Click on your profile and select personal settings in the menu that comes up, make sure you check the box for changes you make so you receive notifications.

If I misunderstood then do clarify.

[Sanjivani Wayal]

Hi,

Please find attached i have all the checkboxes ticked still having an issue 

Thanks,

Sanjivani

[Ismael Jimoh]

Hi @Sanjivani Wayal 

Sorry for the late reply. Could you use the notification helper (requires that you are an admin ( https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/)) to check?

Also can you ask your administrator if there has been any changes between when it last worked and when you first noticed the issue?

Lastly, could you check if your email provider may be filtering the emails as spam as this happens some times.

If all the above have been checked and the issue persists, I would suggest raising a ticket with Atlassian support at support.atlassian.com as they have access to logs and could troubleshoot this further.