Is there any way to exclude the email thread from the comments section?

[hark.dhunay]

When a client updates the support ticket via replying to the support email the comment that is added is the entire thread of the email and not just the last response by the client. Is there a system setting that we can set to exclude the entire thread in the comment.

[Vikram Pawar]

Yes having the whole mail trail and not just last mail in comment is so messy to look while going through tickets. It has to be basic feature.