We are trying to create Jira issue from mail id , but the issue that gets created only have basic fields populated. It doesnot create any custom field for the issue. Is it Possible to add any details in the mail that the jira will pickup as the custom field in th jira issue .
We tried another way and created a groovy script and added custom fields which need to be appeared when it will copy the issue created from mail and create a same issue with all the custom field added.
The groovy script is able to copy and create the issue but not the custom fields are not getting appeared still in the new copied issue.
Can Anyone help here
Thanks
Are you by any chance trying to create a new issue in a different project than the original issue??
Is so, have you checked the field configuration schema of the new project? Maybe those custom fields you're missing are just not allowed in the new project.
No, the new issue also is getting created in the same project as of the existing issue.
The custom fields are part of the screen scheme for the project in which we are trying to create the new issue.
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What about retrieving your issue data (ALL) via API and then create the new one via API as well simply copying the whole json structure?? (minus the key itself and so on, and the any fields you're not interested in... naturally)
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