Is there a way to trigger an email when the time is not logged?

[Deleted user]

Is there a way to trigger an email when the time is not logged?

[Nic Brough -Adaptavist-]

"Yes" is the simple answer.  You can get an automation to conditionally send emails.   As you work through creating an automation, you should find it quite obvious (you'll see you can do things like "if work logged = 0" and "send email to these people")

However, the tricky bit is "when"?  What would the trigger be for no logged work?  Automation needs an event (something changes) in order to run something, but not logging work by definition is not an event.

So the question is when do you want to do this?  When an issue is commented?  Moved through a workflow?  Or when a clock ticks over a certain time of day?

[Deleted user]

Hi @Nic Brough -Adaptavist- thank you for addressing the question.

Ya, the main agenda of this question is when? so, I want the email to be triggered when the employee logs out (Ex-7pm IST). How can I do that? 

Thank you.

[Nic Brough -Adaptavist-]

Automation has a "run at a certain time/on a schedule" trigger option.  It's right at the bottom of the list of triggers available, but you can easily set it to things like "monday - Friday 7pm IST" or "every day at 3:45"