Is there a way to integrate Jira Cloud with AD, LDAP or even Workday?

[Sharon Connell]

We replaced ServiceNow for Jira Service Desk and took a step backward on automated tasks around the hiring process. Not everyone in the company is in Jira but we need Jira to be able to understand the employee's organization. Example: Send an email to their hiring manager. 

[Bruno Vincent · Accepted solution]

Hi @Sharon Connell

Here is my second answer as you edited your question 😉

As of today, Jira SD Cloud cannot be integrated with AD/LDAP. Please see the following page for Atlassian's official statement: https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-cloud-active-directory

However, it should be available in the near future according to the latest status of the following feature request: https://jira.atlassian.com/browse/ID-79

[Sharon Connell]

Thank you, Bruno. 

[Bruno Vincent]

Hi @Sharon Connell

You can actually check the 'Manage Groups Locally' option on your LDAP connector's tab in Crowd: https://confluence.atlassian.com/crowd/configuring-an-ldap-directory-connector-18579550.html

If you select the Manage Groups Locally setting on the 'Connector' tab (available only if you've selected the Cache Enabled check box), new groups are created and updated in the Crowd database and not propagated to the LDAP server. Memberships of local groups are also stored locally. This makes it possible to augment the group structure with new groups even with a read-only LDAP server. When this option is enabled, only local groups can be created and updated, while groups synchronized from the remote directory cannot be locally modified.

[Sharon Connell]

Hi @Bruno Vincent - It looks like the document is for server-based Jira only.

[Bruno Vincent]

Hi @Sharon Connell

It is indeed. Crowd is actually made for Atlassian server products. Since you mentioned it in your question, I did not expect you were using Jira Cloud.