Is there a way to get the email that was used to raise the issue?

[Diego Mesa]

Now that we can add more than one email to raise the issues from, I would like to know if there is a way to get the address of the email that was used. For instance, we have people raising issues form different countries, they send an email to their respective country support email address, then the issue is raised in Jira for all of them, but I want to know which email was used to be raise, in other words, what country it came from...

The desired behavior would be: 
user in NL -> sends email to support.nl@email.com -> issue gets raised with NL in the custom "country" field

user in Belgium -> sends email to support.be@email.com -> issue gets raised with BE in the custom "country" field

Thank you in advance!

[Misty Moore]

Hello,

Certainly! To achieve this behavior, you can set up an email-based issue tracking system that associates the sender’s email domain with a specific country. Here’s how you can approach it:

Email Routing:
Set up separate email addresses for each country’s support requests (e.g., support.nl@email.com for the Netherlands and support.be@email.com for Belgium).
Configure your email server or service to route emails based on the recipient address (e.g., forward NL-related emails to one mailbox and BE-related emails to another).
Custom Fields in Jira:
In your Jira project, create a custom field (e.g., “Country”) to store the country information.
Map each email address (e.g., support.nl@email.com, support.be@email.com) to the corresponding country (NL, BE).
Automation Rules:
Set up automation rules in Jira to extract the sender’s email domain (e.g., email.com) from the incoming email.
Use the extracted domain to determine the country (NL or BE).
Update the custom “Country” field in the Jira issue accordingly.
Issue Creation:   
When an email is received, create a new issue in Jira.
Populate the “Country” field based on the sender’s email domain (e.g., NL or BE).
Visibility and Reporting:
Make sure the “Country” field is visible on the issue view screen.
Use this field for reporting and filtering (e.g., create filters to view NL-specific or BE-specific issues).
Remember to test the setup thoroughly to ensure that emails are correctly routed and the custom field is populated accurately. This way, you’ll have a clear record of which country each issue originated from. 

Best Regards

misty569 

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