Is there a way to disable Jira from not including duplicates when importing data from CSV files?

[Ernie Villalta]

I setup a Jira Asset page in Jira Data center and am trying to import devices via a CSV file. The issue is when I import it tells me that I have duplicate assets because the data locator im using has duplicates. Is there a way to prevent Jira from removing the duplicates when importing or is the only solution to create a unique key and use that as the data locator when importing?

[Arkadiusz Wroblewski · Accepted solution]

Hello @Ernie Villalta 

That is expected behavior in Assets.

If both rows use the same identifier, Assets treats them as the same object. Instead of creating a second object, it updates the existing one. So it can look like Jira is ignoring duplicates, when in reality it is just matching on the import key.

If you need both rows to remain, the usual fix is to use an identifier that is truly unique for each object. Then keep the repeated value in a regular attribute instead of using it as the identifier.