Description : When ever the bug ticket gets created, we wanted to check average response time (First comment) for external usage. Can someone help with the JQL query or any other source to get this data for the external use.
This is not something you can get natively from JQL. However, you could use automation to capture the first comment timestamp in another field and perform JQL against that field. For example:
TRIGGER: Issue Commented
CONDITION (Issue Fields Condition): We'll verify that your field hasn't already been populated
YOURFIELD IS NOT EMPTY
ACTION: Edit Issue (YOURFIELD)
{{comment.updated}}
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