Scenario:
- A JIRA ticket is associated to multiple Cases (Case-1 and Case-2) in Salesforce.
- A comment is made on one of the cases (Case-1) in Salesforce
- Per existing design, the comment is reflected in JIRA
Question:
Is there a way in JIRA to figure out that the comment was actually created from Salesforce Case-1?
Currently it says that the comment is created from Salesforce but doesn’t say the case number.