Is there a way for me to stop receiving Jira e-mail with the old format?

[Emerentiana Meicy]

Hi people at Jira,

Awesome job on nailing the new look of the e-mail. Right now I'm receiving 2 e-mail from the same ticket update:

Is there a way for me to receive only one format? The content for both e-mail are the same.

Thank you for the help!

[Angélica Luz · Accepted solution]

Hi Emerentiana,

Just for further clarification of the issue, I'll make some questions:
When did this issue start?
Are you the only user facing this issue?
Is it happening for all the tickets?
Also, please check if both notifications have the same information and style because maybe you are receiving both customer and agent notification.

Regards,
Angélica

[Emerentiana Meicy]

Hi Angelica,

Thank you for your response. It first happened on February 18th. Here's what I found from old and new e-mail format:

Old:

• Someone added a worklog
• Someone mentioned me

New:

• Assignee update
• Status update
• Original estimate update
• Comments

I've checked all e-mail that is from the same ticket number, I think I have to take back my word about both e-mail having the same content. I didn't ask everyone but one of my colleague isn't experiencing this problem.

No, it didn't happen to all tickets.

maybe you are receiving both customer and agent notification

The seemingly duplicate e-mails are about development ticket and nothing to-do with IT Support or Trouble-shooting. So I doubt this is the case.

Hope it helps!

[Angélica Luz]

Hi Emerentiana,

It looks like you have been added to a role that receives these types of notification or some of the groups you are part of were added to the notification scheme to receive those notifications.
If you are an administrator, please go to Jira settings > System > Audit log. On this page, you can filter the changes by your name and also check the changes on notification schemes.

Regards,
Angélica

[Emerentiana Meicy]

Thank you Angelica. That's really helpful.

Have a great day!

[Angélica Luz]

Thank you!
You are always welcome.
If you have any other question, please count on us!

Regards,
Angélica