Is there a gadget that I can use to show case completion status

[Wilson]

When cases are assigned to individuals, I want to know the number of cases (%) completed on time, % past due, % pending, % reassigned or % reopened.  Is there a gadget that I can use to show that?

[Rustem Shiriiazdanov _Actonic_ · Accepted solution]

Hi @Wilson Ndeh,

If you are considering Marketplace applications usage for the case, I can recommend a prodcut being developed by my Team - Report Builder for Jira.  We have A report showing Reopened % - you can have a look here https://actonic.atlassian.net/wiki/spaces/ARB/pages/6914244909/Closed+vs.+Reopened+Report+How-To If the report is something you like, just raise us a request for reports (pending %, completed on time %) etc, and we will bring it to you in a matter of days.

Regards,

Rustem,

Product Owner, Report Builder for Jira (Actonic Products)

[Alexey Pavlenko _App Developer_]

Hi @Wilson Ndeh ,

You can accomplish everything you mentioned with my app - Multi-team Scrum Metrics & Retrospectives, but, unfortunately, it's only for JIRA Cloud. I believe, in the upcoming years your organization will have to transit to cloud and you'd be able to consider the app in this case.

For individual metrics, (%) completed on time, % past due, % pending, % reassigned or % reopened you'll need to create custom metrics in the app. Once it's done, you will be able to compare them against Initial or Final Scope. See the example below for Completed Scope for a team (Completed Scope % out of Final Scope):

Best regards,
Alexey

[Danut M _StonikByte_]

Hi @Wilson Ndeh,

Welcome to the Atlassian Community!

Do you have this information stored somehow in Jira already?

For this to work in a gadget, you’ll need a field on the issues that stores the corresponding “status” by selecting one or more possible values such as “Completed on time,” “Past due,” “Pending,” “Reassigned,” or “Reopened.” This can be a single-select field, a multi-select field, or a label-type field, set either manually or automatically.

Jira’s native gadgets are quite limited when it comes to percentage calculations. For example, while the Issue Statistics gadget can calculate percentages based on this field, it cannot break down the data by an additional field such as Assignee.

Most likely, you will need to look for a plugin on the Atlassian Marketplace that provides more advanced gadgets.

If you’re open to trying one, our Great Gadgets app includes a Pivot Table & Pivot Chart gadget that can easily calculate and display these percentages in form of tables, heatmap tables or charts of various types. 

Assuming that you have a field similar to Resolution field let's say, you will have the info displayed like this:

To get such table displayed, the gadget has to be configured like this. 

Of course, you will need to replace the Resolution field from my example, with your field.

Danut

[Nikola Perisic]

Hello @Wilson Ndeh 

You can accomplish this if these percentages are statuses in your workflow. Then you can use Issue statistics that shows percentage based on statuses in your project. 

[Wilson]

Thanks Nikola.  Unfortunately, percentages are not statuses in our workflow.

[Jack Brickey]

Hi @Wilson Ndeh , you should be able to create a dashboard that leverages gadgets for each category by creating a filter for each. The best gadget depends on how you want to see the data. For example, let's take completed on time...

assumption - you use Due date for on time comparison 

1. create an automation to add a label "on-time" that compares due date to resolution date
2. create a filter - project = xxx and labels = on-time
3. add pie chart gadget using your filter and statistic of Assignee

Also look at the two dimensional gadget as I think it could work well for your needs.

[Wilson]

Hi Jack,

I know I'm new in this business, but I could find "On-Time" as a label. I created it though, but did not get any results.