Is there a current issue with bigpicture?

[Antoine van de Cruyssen]

Hi all,

We are having some serious issues with BigPicture since a few days, is there anything broken somewhere? We can not load any of our plannings now (which is quite annoying ofcourse)

Thanks and regards,

Antoine

[yas_karunatilake]

Same. We are getting all sorts of errors with our Big Picture plugin for the last few days. Something is seriously wrong

[Anna-BigPicture]

Hi @Antoine van de Cruyssen & @Jimi Wikman 

Indeed, the issue was caused by URLs change due to the new release. Please navigate to the "Home" page and try to open the problematic Programs directly from the Home page. Sorry for the inconvenience.
 
Moreover, please be informed that our Dev Tem is working on the redirection screen mechanism to prevent similar situations in the future. I enclose the link to the feature request ticket so you can follow the functionality development: ONE-40178. 

[Marcus Doppler]

opening the program from the "home" page doesn't work for me either - please help!!!

[Anna-BigPicture]

Hi @Marcus Doppler

I am sorry for the inconvenience caused. 

In this situation, our Dev Team needs to individually investigate your instance and pinpoint the exact cause of the issue.

Please note that this is possible only if you raise a ticket in our Service Desk. Therefore  I encourage you to reach out to the Technical Support Team.

[Antoine van de Cruyssen]

Problem came back again unfortunately...

[Anna-BigPicture]

Hi @Antoine van de Cruyssen

I am sorry for the inconvenience caused.

Yesterday, we were upgrading Cloud instances to the latest BigPicture 8.2 version, which could cause the issue.

I hope that the problem was resolved and BigPicture works properly again.

[Antoine van de Cruyssen]

Still issues here... Softwareplant?

[Antoine van de Cruyssen]

problem seems to be solved for now. Links seems to have changed.

[Jimi Wikman]

I have some issues as well :(