Is the a posibility to notify the user that resolved an issue?

Thomas Heidenreich
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September 20, 2011

As said above - I want to notify the user that resolved an issue when it is closed. I have the Jira Enhancer Plugin, but the 'Last Resolution User' Field doesn't show up in the notification dialog.

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Luis Mayora
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September 21, 2011

I understand what you are saying now. I seem not to find that option on the notification scheme in JIRA. I guess there are ways to accomplish this but they will require probably an external plugin, or creating a custom field that holds the resolver user, or may be using script runner plugin.

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Jon Cotter
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September 21, 2011

My only suggestion would be to look at the Jira Toolkit plugin. https://plugins.atlassian.com/plugin/details/5142

The benefit here would be that since the person who resolved the ticket, would become a participant, he would get the Closed notification (provided you have the notification scheme set up to notify Participants)

The side effect, is that everyone who interacted with the ticket would also get a notification, but in my world, this is a good thing.

Luis Mayora
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September 21, 2011

Some times using external plugins that are not support could lead to a problem (dependency related problem)

Jon Cotter
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September 21, 2011

true. but atlassian uses this plugin themselves at jira.atlassian.com, so you can assume they'll minimize the issues

Luis Mayora
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September 21, 2011

wow i didnt know atlassian uses this plugin. Good to know

Thomas Heidenreich
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September 21, 2011

The Jira Toolkit doesn't provide that field, but the Jira Enhancer Plugin (which I already installed, see first post) does. The problem is, that the 'Last Resolution User' doesn't show up in the notification scheme as recipient.

I think I have to raise an issue there, as there seems no other way to get this done. Notifiing all participants isn't an option as we have too many people participating in a single issue.

JamieA
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September 21, 2011

I had a look at this some time ago, the problem is the cf type doesn't implement some User custom field interface. Only instances of this type are shown in the custom field drop down. Pretty small change, so I would raise an issue.

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Luis Mayora
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September 20, 2011

You might create a custom event for this purpose and on the notification scheme select the Assignee. If the issue is moving across different users then for this purpose you need to use a different approach. May be a Script Runner?.

Thomas Heidenreich
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September 20, 2011

Why a custom event? The event is already there, it's 'Issue Closed'!

What is not there, is the possibility to select the user who resolved the issue, as notification recipient.

Example:

UserA opens an issue
UserB resolves it and gives it back to UserA
UserA closes the issue

Now UserB wants notification that his fix was accepted.

(As said above in the first sentence "I want to notify the user that resolved an issue when it is closed.")

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MinC
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September 20, 2011

You can configure this by adding the relevant notification recipient for Issue Resolved event and the user(s)/group(s) will receive a notification email when the issue is resolved. You can refer to this documentation as a guideline: http://confluence.atlassian.com/display/JIRA/Creating+a+Notification+Scheme

Thomas Heidenreich
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September 20, 2011

Sorry, that's not what I meant.

I want to notify the user who resolved the issue, when it is closed.

In the notification scheme there seems to be no possibility to select the resolving user as notification target.

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