Is it possible to use "Update Request Type" as a post function on a workflow?

[Katie Harmon]

Trying to automate the request type to update, so the user does not have to manually update the request type. 

[Rene C_ _Atlassian Support_ · Accepted solution]

If what you need is to make sure that the issues are created with a request type, you can try the automation rule mentioned in this feature request: JSDSERVER-5743 When using the Create Button or the 'c' key for a Service Desk Project it should correctly create a ticket.

[Yogesh Mude · Accepted solution]

Hi @Katie Harmon

Yes, you can use the Automation rule to automate the request type.

[Tushar · Accepted solution]

Hi,

I guess this is currently not available. But you can use "automation rule" to update the request type.

You can try this add-on- https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview