Is it possible to send a notification when an issue has not been updated in a certain time?

[carlos andres villegas]

This question is in reference to Atlassian Documentation: Configuring email notifications

Is it possible to send a notification when an issue has not been updated in a certain time?

[Nic Brough -Adaptavist-]

• Run a filter for something like
  • updated < -1h and resolution is empty
• Save it
• Subscribe to it and put it on a regular cycle

That filter will regularly email you a list of all issues that are unresolved and have not been updated for over an hour.

[carlos andres villegas]

Thanks for the input Nic, that worked perfectly! Do you happen to know how can I add the last comment on the ticket to the email? 

[Nic Brough -Adaptavist-]

You'd need to edit the template that builds the content of the email.