Is it possible to reset the SLA time for particular Ticket/issue

[koppula]

Hi

Our client need us to reset SLA start time for particular ticket for which The SLA is already started. 

So Is this requirement is possible or not? Can some one help me on this...

[Hana Kučerová]

Hi @koppula ,

welcome to the Atlassian Community!

AFAIK it is possible to do this with the usage of Extension for Jira Service Management app, there's post function for it.

[Dave Mathijs]

Hi @koppula , welcome to the Atlassian Community.

The SLA is started/paused/stopped depending on the goals set. Normally, the issues to display are not limited to a single issue.

You can have an SLA with multiple cycles. In that case, the cycle is reset for example when an issue moves from status 'Waiting for customer' to 'Waiting for support' (again).

• Waiting for customer stops the SLA.
• Waiting for support starts the SLA.