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Is it possible to make the "History" under Activity be visible in Customer Portal?

Mela
Mela
Contributor
March 30, 2022

Jira's Service Management has this feature "History" under Activity which is good to track what are the changes made by the Agent to the issue/request. However, is it possible to have "History" in the Customer Portal too?

This is for the customer or creator to be aware of the made changes of the agent to his/her issue/request.

Is it possible to make the "History" under Activity be visible in the Customer Portal / Customer's view?

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Jack Brickey
Jack Brickey
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March 30, 2022

No this is not possible. The only information that will be made available on the portal will be public comments.

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