Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Is it possible to limit the users to create a specific request type?

Mela
Contributor
November 21, 2022

Is it possible to limit the users to create a specific request type by their organization? or Role?

 

For example:

There are 4 requests:

 

Service Request   - ICT only may create requests here

Incident Request   -  Engineering only may create requests here

Problem Management  - Data Center only may create requests here

Change management -  BI only may create request here

 

 

The only assigned request to them depending to their organization or role is only visible to them and create a request.

 

 

1 answer

0 votes
Alex Koxaras -Relational-
Community Champion
November 21, 2022

Hi @Mela 

You could theoretically do this if you insert a validation on your issue type workflows. You should separate the customers to the above groups (e.g. ICT, Engineering, DC and BI) and add these groups as validators. But role would work as well.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events