Is it possible to filter the content of an email?

[Deleted user]

I'm using the native Jira Software email capabilities and I'd like to be able to filter the comments that are created.

Creating issues and comments from email | Administering Jira applications Data Center and Server 8.5 | Atlassian Documentation
Looking at the options for incoming mail, I see several choices.

• Create a new issue or add a comment to an existing issue
• Add a comment from the non quoted email body
• Add a comment with the entire email body
• Create a new issue from each email message
• Add a comment before a specified marker or separator in the email body

I am using the first option, but I'd like to  Create a New Issue, combined with "Add a comment before a specific marker or separator".

Right now, when someone replies to a ticket email, their comment has the whole email thread attached every time.

[Trudy Claspill]

As per this document

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

...have you checked the Strip Quotes option?

[Deleted user]

Yes.  

Here are the options set:
Bulk: ignore
CC Assignee: false
CC Watchers: true
Create Users: true
Notify Users: true
Strip Quotes: true

I didn't mention in my question, but on a previous system, I used JEMH.  It had a fairly complicated RegEx filter to get rid of the quoted part of the email replies.  Our users are using Outlook as their email client.